Privacy Policy

1. Information we collect

We collect the following types of information:

• Information you give us directly. When you fill in a contact form, request a quote, or submit a lead form, we collect details such as your name, email address, phone number, company name, and any message or preferences you provide.
• Leads from advertising platforms. When you submit an instant lead form on a Facebook or Instagram ad we run, Meta passes the information you entered on that form (for example your name, email, and phone number) to us through Meta’s official Lead Ads system so we can follow up with you.
• Information collected automatically. Like most websites, we may collect limited technical data such as your browser type, device, and general usage of our site through cookies and similar technologies.

2. How we use your information

We use the information we collect to:

• respond to your enquiries and contact you about the services you asked about;
• provide, manage, and improve our marketing services;
• route your enquiry to the appropriate member of our team so we can follow up promptly;
• send you information you have requested or that is relevant to your enquiry;
• maintain the security and proper functioning of our systems; and
• comply with our legal obligations.

3. Leads from Meta (Facebook and Instagram)

If you submit a lead form on one of our Facebook or Instagram ads, your details are transmitted to us via Meta’s Lead Ads integration and stored in our customer relationship management (CRM) system so that a member of our team can contact you about your enquiry. Your use of Facebook or Instagram is also governed by Meta’s own Privacy Policy, which is available on their platforms. We only use the information you submit for the purpose of responding to and servicing your enquiry.

4. How we store and protect your information

Your information is stored securely in our CRM, which is hosted on managed, access-controlled infrastructure. Access is limited to authorised team members who need it to respond to and service your enquiry. We apply reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse.

5. Sharing your information

We do not sell your personal information. We may share it only with trusted service providers who help us operate our business (such as hosting and communications providers), and only to the extent necessary for them to perform those services, or where required by law.

6. Data retention

We keep your personal information only for as long as necessary to respond to your enquiry, provide our services, and meet our legal and business requirements. When it is no longer needed, we delete or anonymise it.

7. Your rights

You may request to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you, at any time. To make a request, contact us using the details below and we will respond in accordance with applicable law.

8. Cookies

Our website may use cookies and similar technologies to help the site function and to understand how it is used. You can control cookies through your browser settings; disabling them may affect some features of the site.

9. Children’s privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at privacy@grownest.site.